Complexity Avalanche: Overcoming the Threat to Technology Adoption

Complexity Avalanche: Overcoming the Threat to Technology Adoption

By: Wood, J.B.

Price: $23.37

Quantity: 1 available


More Description

Most customers struggle to keep up, and usually settle for far less value than they could (and should) get from their purchases. A new business model for the tech industry is needed--one that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This new way of doing business views the use of the product as the beginning of a journey with a customer, not the end. The growing consumption gap caused by the avalanche of complexity that these companies have unleashed on their customers is undermining feature-based differentiation as a competitive advantage. Results-based differentiation--actually measured by customers--may be the next Big Thing in tech. Complexity Avalanche offers technology companies a roadmap for moving to this next level of services. This is not a book strictly for service executives, but for every executive whose company builds, sells, or supports technology.

Title: Complexity Avalanche: Overcoming the Threat to Technology Adoption

Author: Wood, J.B.

Categories: Other,

Publisher: Point B Inc: 2009-10-19

ISBN/UPC Number: 0984213007

ISBN/UPC Number 13: 9780984213009

Binding: Hardcover

Book Condition: new

Type: Hardcover

Seller ID: 9780984213009

Item Description: